The legal agreement between you and The Lookahead. Plain language where we can; necessary formality where we have to.
These Terms of Service ("Terms") are a legal agreement between you and Kirsten Tindel-Davidson trading as THE LOOKAHEAD APP (ABN 75 241 681 935), a registered business name held with the Australian Securities and Investments Commission and based in Australia ("we," "us," "our," or "The Lookahead").
They govern your use of The Lookahead — the mobile application, the website at thelookahead.app, the marketing site at thelookahead.com.au, and any related services we provide (together, the "Service").
Our Privacy Policy describes how we collect, use, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference.
By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
The Service is offered to adults in Australia. By using the Service you confirm that you are at least 18 years of age and that you live in or are accessing the Service from Australia. We may, at our discretion, expand availability to other jurisdictions in future and will update these Terms when we do.
The Service helps you plan weekly outfits, manage a digital wardrobe, and surface relevant items at the right time. Some features (such as outfit suggestions) use artificial intelligence to make recommendations; see Section 6.
The Service is provided in two tiers: a free tier with usage limits, and a paid subscription tier with expanded features. Tier availability and pricing are described in the app and at thelookahead.app, and may change from time to time as set out in Section 8 and Section 15.
You need an account to use most of the Service. We use Sign in with Apple to create and authenticate accounts. By creating an account you agree:
One person, one account. Accounts are personal and non-transferable. You may not sell, lease, or otherwise hand your account to another person.
When you use the Service you agree not to:
We may suspend or terminate accounts that breach these rules; see Section 9.
Anything you upload to the Service — including photos of clothing items, descriptions, tags, style preferences, and notes ("Your Content") — remains yours. You own your wardrobe.
So that we can actually run the Service for you, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, and display Your Content for the limited purpose of operating, securing, and improving the Service for you. This licence:
You are responsible for Your Content. You confirm that you have the necessary rights to upload it, and that doing so does not breach the rights of anyone else.
The Service uses artificial intelligence (currently provided by Anthropic, PBC) to generate outfit suggestions and other recommendations. These suggestions are recommendations only — they are not professional styling advice and they are not binding. You remain in control of which suggestions you accept, modify, or ignore.
AI is imperfect. The Service may occasionally produce a suggestion that is unhelpful, inaccurate, or simply weird. We work to reduce this, but cannot guarantee that every suggestion will be useful. The Australian Consumer Law guarantees described in Section 12 apply to the Service as a whole, but the specific content of an individual AI suggestion is in the nature of a recommendation, not a representation of fact.
The Service uses Sign in with Apple for authentication and, optionally, Gmail (read-only) for retail-receipt cataloguing. When you choose to use these features:
gmail.readonly OAuth scope. We use it only to identify retail receipts and extract item details (such as garment name, retailer, price, and date) for your wardrobe. We do not read, store, or transmit the broader content of your inbox. You can revoke access at any time from Settings inside the app, or from your Google account permissions page.If a connected service becomes unavailable (for example, an Apple or Google outage), the affected feature may be temporarily unusable. We are not responsible for outages of third-party services beyond our reasonable control.
The Service is offered on a free tier with usage limits and a paid subscription tier. Paid subscriptions are billed monthly or annually, in Australian dollars, through the App Store (Apple in-app purchases) or, in future, the Google Play Store. Pricing is disclosed in the app before you commit.
Subscriptions auto-renew unless you cancel. You can cancel at any time from your App Store or Google Play account settings; cancellation takes effect at the end of the then-current billing period. Once cancelled, you retain paid features until the end of that period.
Refunds are handled by the App Store or Google Play under their respective refund policies. We are not in a position to issue direct refunds for purchases made through those platforms. If you believe you are entitled to a refund under the Australian Consumer Law (see Section 12), contact us at privacy@thelookahead.app and we will assist you in pursuing the matter with the relevant platform.
Any free trial period is described in the app at the time of subscription. If you do not cancel before the trial ends, you will be charged for the first paid period.
You may delete your account at any time from Settings → Delete account. Deletion removes your wardrobe, plans, saved looks, and associated personal information from our active systems within 30 days, subject only to information we are legally required to retain. See the Privacy Policy for the full retention schedule.
We may suspend or terminate your access to the Service if:
Suspension or termination by us does not relieve you of payment obligations for any subscription period that has already commenced, except where the Australian Consumer Law requires otherwise.
The Service — including the software, the underlying models, the brand, the visual design, the content we author, and the way the Service is put together — is owned by us or our licensors and protected by Australian and international intellectual-property laws. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service in accordance with these Terms.
If you send us suggestions, feedback, or ideas about the Service, you grant us the right to use them for any purpose without obligation to you. We will not identify you publicly as the source of feedback without your consent.
Subject to Section 12, the Service is provided "as is" and "as available." To the maximum extent permitted by law:
Important: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any equivalent law that applies to you and which cannot lawfully be excluded.
Where the Service is supplied to you as a "consumer" under the Australian Consumer Law, the consumer guarantees (including guarantees as to acceptable quality, fitness for purpose, and reasonable care and skill) apply. If those guarantees are not met, you have rights under the Australian Consumer Law that may include repair, replacement, or refund.
Subject to those non-excludable rights, and to the maximum extent permitted by law:
This Section does not limit your rights under the Australian Consumer Law where those rights cannot lawfully be limited.
To the maximum extent permitted by law, you agree to indemnify us against any reasonable, direct, third-party claims, losses, damages, or costs (including reasonable legal costs) arising out of:
This indemnity does not apply to the extent that the loss or claim was caused by us, or is one for which we cannot lawfully seek an indemnity from you under the Australian Consumer Law or other applicable law.
These Terms are governed by the laws of Australia. The non-exclusive jurisdiction of the courts of Australia (and the courts hearing appeals from them) applies to any dispute arising under or in connection with these Terms.
If you have a complaint or dispute, please contact us first at privacy@thelookahead.app. We will acknowledge your complaint promptly and aim to resolve it within 30 days. Many disputes can be resolved without escalation.
Nothing in this Section prevents either of us from seeking interim or injunctive relief from a court of competent jurisdiction where appropriate.
We may update these Terms from time to time to reflect changes in our practices, the Service, our sub-processors, or applicable law. When we make material changes, we will:
Your continued use of the Service after the changes take effect indicates your acceptance of the updated Terms. If you do not agree, you should stop using the Service and may delete your account at any time (Section 9).
If you have questions about these Terms, want to exercise a right under them, or wish to raise a complaint, please contact us:
We aim to respond to all enquiries within 5 business days and to resolve formal requests within 30 days.